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We'd love to hear from you! Whether you have questions, feedback, or need support, our team is here to help.
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Mon-Fri, 9 AM - 6 PM EST
Feature Requests
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📋 Quick Help
- • Check our FAQ section first
- • Include your browser info for technical issues
- • We typically respond within 24 hours
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🤔 Frequently Asked Questions
🆓 Is the service really free?
Yes! Our basic thumbnail extraction service is completely free with no hidden charges or registration required.
🔒 Do you store my data?
No, we don't store YouTube URLs you enter or the thumbnails you extract. All processing happens in real-time.
📱 Does it work on mobile?
Absolutely! Our service is fully responsive and works great on all devices - phones, tablets, and desktops.
⚡ How fast is the extraction?
Very fast! Thumbnails are extracted in real-time, usually taking just 1-2 seconds to process and display all available qualities.
🎨 What qualities are available?
We provide HD (1280×720), SD (640×480), Normal (480×360), Medium (320×180), and Small (120×90) quality thumbnails.
❓ Need more help?
Don't see your question here? Feel free to contact us using the form above!